for a Fully Focused Business
If you don’t take control of distractions, you block your ability to focus when it matters most. Many distractions—like your phone, computer, tablet, or TV—are within your control. The fix is straightforward, but it still requires action: you have to defeat the distraction. Often, it’s fear that stops you—fear of missing out, being uninformed, or unavailable when needed. That fear puts ...
Freedom and choice are foundational to effective leadership. Yet, many traditional leadership models rely on control—often through manipulation or domination. Picture this: A big dog trots home, full of energy after chasing rabbits. He’s hungry and ready to eat. But as he nears his food bowl on the porch, he stops. A small, striped animal with a bushy tail—a skunk—is ...
Is it an oversimplification to say that 3 main issues that prevent productivity and progress? I don’t think so. In fact, I’d say it reflects reality—at least, it certainly does in my life, more often than I’d like to admit. Over the years, working with both individuals and organizations, I’ve noticed these same 3 issues show up time and time again. ...
Rarely do we see listening and asking questions highlighted as vital management skill. Why is that? There's a noticeable imbalance in leadership development, which tends to emphasize speaking and persuasion far more than listening. Consider this: countless professionals make their living delivering speeches at corporate events. Being an engaging and persuasive speaker is a highly prized skill. Most events you’ve attended probably ...
Are you prioritizing genuine job satisfaction or just checking the usual HR boxes? If your goal is to boost employee satisfaction, it’s time to focus on 6 work enhancing money-free principles that truly enrich the office experience. So why do we often invest time in efforts that don’t actually move the needle on job satisfaction? Because the things that really make ...
Put the 3 Daily Priorities into Practice—Clear Expectations, Clear Consequences, and Self-Governance—to Boost Productivity. Great managers live by these three priorities and encourage others to do the same. When practiced consistently, they sharpen focus—for both the leader and the team. And while powerful on their own, these priorities are even more effective when built on the foundation of the 6 Critical ...
You can approach strategy in one of two ways: focus on your product and try to make customers want it, or focus on what customers need and adapt your product to meet those needs. Most businesses default to the first — it's easier and more familiar. But the second approach, while more demanding, is far more effective. Why is that? Because ...
Anyone who receives a product or service from you is considered a customer or client. The customer comes to you with a specific need, and ideally, you get that for them. However, there can be a disconnect between what the customer expects and what they actually receive. When that happens, it can lead to dissatisfaction—or worse, the loss of the customer ...
Freedom without respect for boundaries is IRRESPONSIBLE. When those boundaries are crossed, consequences follow — laws, justice, and authority step in. This is why freedom with responsibility is absolutely necessary. Freedom without boundaries isn’t just irresponsible; it’s self-centered. It reflects a mindset that says, “I’ll do whatever I want, just because I can.”Freedom and Valuing OthersValuing others is closely tied to ...
Customer satisfaction is a crucial factor in determining whether a business thrives or faces bankruptcy, or whether you keep your job. Whether you realize it or not, you have customers. Anyone who receives a product or service from you is considered a customer or client. In this article we will discuss how the Kano Model and customer satisfaction go together. The ...