for a Fully Focused Business
Rarely do we see listening and asking questions highlighted as vital management skill. Why is that? There's a noticeable imbalance in leadership development, which tends to emphasize speaking and persuasion far more than listening. Consider this: countless professionals make their living delivering speeches at corporate events. Being an engaging and persuasive speaker is a highly prized skill. Most events you’ve attended probably ...
Are you prioritizing genuine job satisfaction or just checking the usual HR boxes? If your goal is to boost employee satisfaction, it’s time to focus on 6 work enhancing money-free principles that truly enrich the office experience. So why do we often invest time in efforts that don’t actually move the needle on job satisfaction? Because the things that really make ...
Put the 3 Daily Priorities into Practice—Clear Expectations, Clear Consequences, and Self-Governance—to Boost Productivity. Great managers live by these three priorities and encourage others to do the same. When practiced consistently, they sharpen focus—for both the leader and the team. And while powerful on their own, these priorities are even more effective when built on the foundation of the 6 Critical ...
You can approach strategy in one of two ways: focus on your product and try to make customers want it, or focus on what customers need and adapt your product to meet those needs. Most businesses default to the first — it's easier and more familiar. But the second approach, while more demanding, is far more effective. Why is that? Because ...
Anyone who receives a product or service from you is considered a customer or client. The customer comes to you with a specific need, and ideally, you get that for them. However, there can be a disconnect between what the customer expects and what they actually receive. When that happens, it can lead to dissatisfaction—or worse, the loss of the customer ...
Freedom without respect for boundaries is IRRESPONSIBLE. When those boundaries are crossed, consequences follow — laws, justice, and authority step in. This is why freedom with responsibility is absolutely necessary. Freedom without boundaries isn’t just irresponsible; it’s self-centered. It reflects a mindset that says, “I’ll do whatever I want, just because I can.”Freedom and Valuing OthersValuing others is closely tied to ...
Customer satisfaction is a crucial factor in determining whether a business thrives or faces bankruptcy, or whether you keep your job. Whether you realize it or not, you have customers. Anyone who receives a product or service from you is considered a customer or client. In this article we will discuss how the Kano Model and customer satisfaction go together. The ...
Strategic thinking is essential in every context. Whether you're a sole proprietor, manage a business with 50 employees, or lead a multi-billion dollar corporation, strategic thinking is necessary at every level. Every business faces complex challenges, tough problems, and difficult decisions. Often, you won’t have access to all the information needed to make the optimal choice, and you may not fully ...
The Results AND Relating principle offers a straightforward, impactful, and holistic approach to leadership. Its simplicity and ease of application come from blending two key aspects of working with people. These two elements can be characterized in various ways, such as:assertive and cooperativepowerful and relationalseparate and belongingresults and relatingHowever, the combination of Results AND Relating is typically the most intuitive and ...
Self-governance is one of the six key leadership values. To recap, these values are Self-governance, Humility, Sacrifice, Freedom, Valuing Others, and Truth. While the first five are important, Truth is the cornerstone. It serves as the foundation for all the other values. When you think of self-governance, you might associate it with government. While that connection is easy to make, our focus ...