Customer Needs vs Gets Anyone who receives a product or service from you is considered a customer or client. Read More Customer Needs vs Gets
How the Kano Model Relates to Customer Satisfaction Customer satisfaction is a crucial factor in determining whether a business thrives or faces bankruptcy, Read More How the Kano Model Relates to Customer Satisfaction
Self-Governance: A Key to High Performance Self-governance is one of the six key leadership values. To recap, these values are Self-governance, Humility, Read More Self-Governance: A Key to High Performance
Revealing Potential with a Moment of Truth A "moment of truth" conversation is just as it sounds—brief but impactful moments designed to Read More Revealing Potential with a Moment of Truth
The 5 Stages of Team Development The five stages of team development guide a team in understanding its current position and Read More The 5 Stages of Team Development
Self-Governance and Freedom V Foster High-performance The Freedom V is an effective concept and tool as it illustrates the connection between Read More Self-Governance and Freedom V Foster High-performance
